Porting FAQs

The answer to this question will vary depending on which country you wish to port in. However, we generally expect a port to be completed within two to three weeks.

Porting is a rapidly growing service offered by Voxbone. For a full list of countries we can port in please leg into your account and consult the coverage list under "Porting".

When porting a number you will be charged a one-off porting fee to cover the porting costs. This fee varies depending on the country in which you wish to port. (The full list of porting prices can be found under the "Price List" link under "Porting"). Following the port you will be charged the standard monthly amount charged to anyone owning a Voxbone DID.

Due to our new "Porting" link on our website, you may now check whether or not your DID is portable. Simply log into your account and select the drop down menu "Porting". Here, select the "Portability Check" option, which will allow you to enter the details of the DID you wish to port and simply press "Check". This request will be sent directly to our LNP department who will check the portability of your DID. Once known, the status of the requested DID will change (it will either be accepted or rejected) letting you know whether you can proceed with porting or not.

Porting with Voxbone is very easy. Should the portability check show your DID to be portable, you will be sent a Letter Of Authorization (LOA) which you must complete and return. To avoid difficulties you should return this together with the most recent copy of a bill from your current provider. Once received, the request will be submitted and we wait for the losing carrier to provide us with a porting date.

Prior to the porting date, you will receive an e-mail informing you that the DID is in your account and that you should map it to your URI. This should be done before the porting date. Following this, there is no further action to take from your side. The traffic will be redirected from the losing carrier towards Voxbone. Furthermore, due to our transparent porting process, the traffic will automatically connect to your configured DID and you will start receiving traffic immediately.

Downtime is something that is extremely rare when porting with Voxbone. Porting is generally a seamless process and most downtime suffered is a result of the customer not mapping their DID correctly to their URI.

We offer the porting of Toll-free numbers in some countries. Legal restrictions apply in other countries preventing us from doing so. For a list of the countries within which we port Toll-free numbers, please log into your account and consult the coverage list under "Porting".

• Open: Request has been made and you are waiting for Voxbone to act.
• Pending: The check is under way by Voxbone.
• Accepted: The number for which the portability check was made can be ported and you will be contacted via e-mail on how to proceed.
• Rejected: Voxbone is unable to port the requested number.
• Cancelled: Port has been requested but the customer no longer wishes to proceed.
• Complete: Port is complete.

This depends on when you cancel the request. If the cancellation is requested after you have completed and returned the porting forms to us, a cancellation fee will be charged. The cancellation fee is equivalent to the one-off porting fee and it covers administrative costs associated with the submitting of your completed forms.

Yes

Potential errors include:

• The customer provides different information (name, address ect..) than the losing carrier has on file.
• The customer still has outstanding debts/invoices with losing carrier.
• The customer terminates their service with the losing carrier prior to the port.

Other restrictions may apply depending on the country within which you wish to port. For example, in Sweden the person requesting the port must have a Swedish Organisation number or a Swedish social security number (without this the request is rejected).

This is highly unlikely as the communication of a porting date means all the information has been accepted from the LOA and that the losing carrier has agreed to release the DID(s).

No, the port date confirms all the information sent was correct and that the losing carrier has accepted the release of the number.

Should you wish to port a number away from us, the process is very simple. You simply contact the carrier you wish to transfer the number too. They will then inform us that you wish to port this number away from Voxbone. Finally, you will be contacted to confirm that this is the case and, if so, the number will be released to the new carrier.

Your new carrier may charge you a porting fee for the manual work in achieving the release of the number. However, from the Voxbone side, you will incur no costs.

LNP is a legal right in most of Europe and North America. Should the real end user request a number to be ported out, there is little we can do but accept the request. Should the number have been cancelled already or the customer be in arrears with us, we can reject the request. Furthermore, if you tell us the requesters details are incorrect, we can again reject.

If you wish to initiate a porting or you require any more information you may contact our Porting department at lnp@voxbone.com