Virtual numbers

The case for virtual numbers

Virtual phone numbers are real phone numbers that have been detached from any physical phone line. This dramatically increases the flexibility and decreases operational costs, while maintaining telecom quality and improving redundancy.

With virtual phone numbers, users can roam - and still answer the phone.

Just as traditional phone users can forward incoming calls to any destination, users with a virtual number can also forward incoming calls to any phone - such as a mobile phone, a remote office or a vacation destination (using a Voxbone partner or reseller).

For one low monthly fee, each virtual phone number can receive an unlimited number of incoming minutes, giving you complete telecom cost certainty.

You can define how many concurrent calls your virtual numbers should support when adding channels to your numbers.

Virtual numbers are for example used by call centers to save on real estate costs by having customer service representatives work from remote offices or at home - all while maintaining telecom quality.

Benefits of international SIP origination

With Voxbone you can easily get virtual numbers from a remote area, city, or even from a foreign country and receive all incoming calls at one location.

In the old PSTN days you had to order a PRI (E1 or T1) and colocate an equipment in each of the countries from which you wanted to collect traffic. This results in high costs, and a long time to market.

Now you can get a virtual E1 or T1 that covers all our cities in just a few minutes. Just configure the capacity that you need and from which cities you wish to collect, and we do the rest!

Example use cases for virtual numbers
  • Multinationals

    Your headquarters are in New York and you have offices in the United States, South America and Europe.

    You wish to get rid of all the existing physical voice lines in your remote offices and you wish to centralize all European originated phone calls to your London office, and all US –and South America originated phone calls to your New York office.

    By porting your existing numbers to Voxbone you can achieve this in 50 countries without changing your phone numbers.

  • Service providers

    You have customers all over the world and need to provide them with a local phone numbers from their respective countries.

    You cannot afford to wait several years before launching this service and need someone that can provide you instant access to phone numbers from as many countries as possible. You also need to support number portability such that your customers can keep their existing numbers when moving their telephony to your network.

  • Calling card providers

    You wish to provide a calling card that offers cheap and good quality calls to Pakistan and your target are all the Pakistan expatriates around the world. With Voxbone you can immediately get access numbers from about 50 countries and start selling your calling card in all these countries. All your customers can dial your local access numbers using a regular phone (fixed or mobile). Voxbone will collect these PSTN originated phone calls and will forward these calls to your IVR using VoIP. Your customers dial your access numbers for the cost of a local call and you receive the calls via IP to your softswitch or IP IVR. From there you can terminate the calls to Pakistan.

  • Call conferencing providers

    You provide call conferencing applications and you wish to provide your customers with dedicated local phone numbers worldwide in order to make the conference bridge reachable for the cost of a local phone call from as many countries as possible.

    With Voxbone, no need to contract with a different telco per country. No need to get dedicated capacity per country. Voxbone acts as a central provisioning portal and allows you to share the capacity amongst all the countries.

  • Call centers

    You operate a call center based in India. Your customers are based in London and in Los Angeles and therefore you need phone numbers from London and from Los Angeles. You can get this number online via Voxbone and we will route the call directly to your call center using VoIP. You will only be charged a fixed monthly fee for this service, no matter how many minutes are passing through. Done with the high cost forwarding bills! If you are expecting a large surge of traffic you can increase your assigned capacity in a matter of minutes.

Voxbone’s coverage for virtual numbers

Our network of virtual numbers covers 4000+ cities around the world.

The following countries and cities are part of our coverage.

Virtual numbers from Europe and the Middle East:

  • Austria
  • Bahrain
  • Belgium: Antwerp, Brussels, Liege, Namur,...
  • Bulgaria: Sofia,...
  • Croatia
  • Cyprus
  • Czech Republic: Prague
  • Denmark
  • Estonia
  • Finland
  • France: Paris, Lyon, Marseille, Lille,...
  • Georgia
  • Germany: Berlin, Frankfurt, Stuttgart, Munich, Köln, Düsseldorf, Hamburg,...
  • Greece
  • Hungary: Budapest, Debrecen, Miskolc, Szeged,...
  • Ireland: Cork, Dublin, Galway, Limerick, Waterford,...
  • Israel: Tel Aviv,...
  • Italy: Bologna, Genova, Milan, Napoli, Palermo, Rome, Torino,...
  • Latvia: Riga
  • Lithuania: Vilnius
  • Luxembourg
  • Malta
  • Netherlands
  • Norway: Oslo
  • Poland: Katowice, Krakow, Lodz, Lublin, Olsztyn, Poznan, Warsaw,...
  • Portugal
  • Romania: Bucharest
  • Slovakia
  • Portugal
  • Romania: Bucharest
  • Slovenia
  • Spain: Barcelona, Cadiz, Gran Canarias, Madrid, Malaga, Murcia, Tenerife
  • Sweden: Goteborg, Malmo, Stockholm
  • Switzerland: Basel, Bern, Geneva, Lausanne, Winterthur, Zurich,...
  • United Kingdom: All 600+ Cities Are Covered

Virtual numbers from North America:

  • Canada: Toronto, Vancouver, Montreal, Calgary, London, Ottawa,...
  • United States: All 400+ Major Cities Are Covered

Virtual numbers from Central and South America:

  • Argentina: Buenos Aires, Cordoba, Mendoza, Rosario,...
  • Brazil: Rio De Janeiro, Sao Paulo, Belo Horizonte, Fortaleza,...
  • Chile: Antofagasta, Concepcion, Santiago, Valparais,...
  • Mexico: Mexico City
  • Peru: Lima

Virtual numbers from Asia & Pacific:

  • Australia: Sydney, Melbourne, Adelaide, Brisbane, Perth,...
  • Japan: Tokyo
  • New Zealand: Auckland
  • Singapore

For our complete and up-to-date coverage, please see our latest coverage page

How to get started ?
  1. Sign up for a free account to view our pricing
  2. Order phone numbers through our web portal. You will need to log in first
  3. Your new access number will be assigned to you via email.
  4. Order the needed capacity for your phone numbers
  5. You will receive an email confirming your orders and assigned phone numbers
  6. Start using the service!
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